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Making A Purchase
Making a purchase on our site is simple. Just browse our store adding any items you wish to buy to the Shopping Cart. Please note sometimes images of the product advertised can differ slightly to the product delivered, it will not differ in specification from the listing but products are upgraded all the time. Having finished your selection please click 'Checkout' and you will be asked for details necessary to allow us complete your order.
Payment can be made using all major credit cards, debit cards and Paypal. Orders can also be made over the phone by calling us between the hours of 09.00 – 17.00 hrs (Mon – Fri) on 07743 790436. All payment information is treated with the utmost discretion and processed through our online merchant account bank. When a confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are not held in clear text on any web site.
Shipping & Handling
Your item will be professionally and carefully packed and dispatched without delay. All orders received before 11.00am are dispatched the same day (EXCLUDES WEEKENDS). Orders received after 11.00 a.m are sent the following day. Payment must be received before we can send the goods. Orders are not processed for shipment on weekends and holidays. IMPORTANT! PLEASE INSPECT ALL GOODS BEFORE SIGNING FOR THEM. This is important as it is the only way to prove the goods have been damaged in transit. Please view our shipping and delivery policy here.
PLEASE NOTE: As our products are of varying sizes and weights, we often use different carriers. ALL carriers require a signature upon delivery so if there is nobody at home during the week, please consider supplying an alternative address, i.e. a neighbours or work address perhaps. This alternative address MUST be given at time of placing your order to avoid an error in shipping. Certain items are sent direct from the manufacturers whom may use their own trucks as well as other carriers.
All items must be checked on delivery. We make sure all our parcels are well packaged and checked before they leave the stockroom. If, upon delivery, the box looks damaged or as if it might have been tampered with, you must refuse to accept it. What will happen is the courier will return the damaged item back to us (which is covered by our insurance) and we'll send you another one. We cannot be held responsible for damage claims after goods have been accepted.
If your item is not in stock, we can back order for you. However, we always contact you to advise you of the delay in shipment and offer you the choice of waiting, taking an alternative if available or making a refund if you prefer.
If for any reason you wish to cancel your order and return non-faulty goods please advise us in writing online within 24 hours of receipt. The product must be returned to us within 7 days of the order being placed, in a re-saleable condition. (i.e. unused, unmarked and in original unmarked packaging) It is the responsibility of the customer to ensure the package has been reasonably protected for return transit. Once received, the product will be inspected by our production team and if deemed fit for resale at full retail price, a credit will be raised and a refund issue less the cost of return. This is applicable to orders including those sent on our free delivery promotion as courier costs apply to collections.
Please also note if the courier tries to deliver to you and leaves a card and you don't re-arrange delivery after 2 attempts to deliver, then the parcel will be returned to us and the customer will be charge for redelivery.
This does not affect your consumer statutory rights.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
All returns and defective products should be returned in their original packaging with receipt:
PLEASE CONTACT US FOR RETURN ADDRESS 07743 790436
WARRANTY + REPLACEMENTS
henrys-stores.com warrantees for the replacement/repair of any product, which is defective in materials, or workmanship for a 1 year period from date of purchase. Proof of purchase is required for all warranty service. This does not cover products that have been altered, broken or damaged due to misuse, neglect or failure to follow instructions provided with the product. For repair or replacement, defective items must be returned to one of our numerous warehouse. Please telephone us for the exact location to make the return by calling 07743 790436 or contact us by email:
Damaged or Defective Products
Please inspect your goods immediately upon delivery and advise within 24 hours of any discrepancies, defects or damages.
If goods are delivered faulty or incorrectly, you must advise us as soon as possible as to delay could mean you incur a restocking fee as well as return courier charge. If the goods are found to be damaged or defective prior to delivery to you, we will replace the faulty part free of charge.
Henrys-stores.com do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. "We do not send random marketing emails to personal email addresses (spam)."
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes. We conform to the requirements of the
Data Protection Act, 1998.